3D, sentertainmen

Privacy Policy

Privacy Policy for the OnDemand App
Effective Date: [Insert Date]

  1. Introduction
    This Privacy Policy outlines how the OnDemand App (“the App”) collects, uses, shares, and protects
    your personal data. Our commitment is to ensure your data is handled securely and transparently,
    in compliance with the Personal Data Protection Act No. 9 of 2022 of Sri Lanka. By accessing or using
    the App, you agree to the practices described in this policy.
  2. Who We Are the App is operated by 3D’S Entertainment (Pvt) Ltd, a company registered in Sri
    Lanka. As the data controller, we determine how and why your personal data is processed. For
    inquiries regarding this policy, please contact us at 21plusondemand@gmail.com.
  3. What Data We Collect The App collects personal data necessary to provide and improve our
    services. The types of data we collect include:
  • Identity Information: Name, date of birth, and National Identity Card (NIC) image to verify
    age and identity, ensuring compliance with the National Authority on Tobacco and
    Alcohol Act No. 27 of 2006, which restricts the sale of certain products to individuals
    below the age of 21.
  • Contact Information: Email address, phone number, and delivery address to facilitate
    communication and order fulfillment.
  • Account Information: Username, password, and account activity details.
  • Transaction Information: Records of orders placed, payments made, and delivery history.
  • Device Information: IP address, device type, operating system, and App usage patterns for
    analytics and security purposes.
  1. How We Use Your Data We process your personal data for the following purposes:
  2. Age and Identity Verification: To ensure users meet the legal age requirement of
    21+, as mandated by Sri Lankan law.
  3. Service Provision: To manage user accounts, process orders, and facilitate
    deliveries.
  4. Customer Support: To respond to inquiries and provide assistance.
  5. Improvement of Services: To analyze usage patterns and enhance App
    performance and user experience.
  6. Legal Compliance: To fulfill legal and regulatory requirements, including the prevention of
    fraudulent or unauthorized use of the App.
  7. Promotional Communications: To send updates, offers, and promotions, subject to your

consent.

  1. Legal Basis for Processing Our legal grounds for processing your personal data include:
  • Consent: When you agree to provide specific information (e.g., during registration).
  • Contractual Obligations: To fulfill our service agreements with you.
  • Legal Obligations: To comply with applicable laws, such as verifying age restrictions under
    the National Authority on Tobacco and Alcohol Act No. 27 of 2006.
  • Legitimate Interests: To improve and secure our App and services.
  1. Sharing Your Data We may share your data with:
  • Service Providers: Such as payment gateways and delivery personnel, strictly for fulfilling
    orders.
  • Regulatory Authorities: Where required by law or legal processes.
  • Third-Party Partners: For analytics and operational support, under strict data protection
    agreements.
    We do not sell or rent your personal data to third parties for marketing purposes.
  1. Data Retention Your personal data is retained only for as long as necessary to fulfill the purposes
    outlined in this policy. For example:
  • NIC Images: Retained for [Insert Duration] to verify age compliance.
  • Transactional Records: Retained as required by Sri Lankan tax and legal regulations.
    Once the retention period expires, data is securely deleted or anonymized.
  1. Your Rights Under the Personal Data Protection Act No. 9 of 2022, you have the following
    rights:
  • Access: Request a copy of the data we hold about you.
  • Correction: Rectify inaccurate or incomplete data.
  • Erasure: Request deletion of your data, where legally permissible.
  • Restriction: Limit the processing of your data under certain conditions.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another service provider.
    To exercise these rights, contact us at [Your Contact Email].
  1. Protecting Your Data We employ industry-standard measures to safeguard your data, including:
  • Encryption of sensitive data, such as NIC images.
  • Access controls to restrict unauthorized access.
  • Regular security audits and updates to protect against breaches.
    While we strive to ensure data security, users are advised to maintain the confidentiality of their
    account credentials.
  1. Cookies and Tracking Technologies The App uses cookies and similar technologies to:
  • Enhance user experience.
  • Analyze usage patterns for service improvements.
  • Ensure security and fraud prevention.
    You can manage cookie preferences through your device or browser settings.
  1. International Data Transfers If your data is transferred outside Sri Lanka, we ensure it is
    protected by appropriate safeguards, such as data protection agreements or compliance with
    international standards.
  2. Changes to This Privacy Policy We may update this policy from time to time to reflect changes in
    laws or services. Significant updates will be communicated through the App or via email. The
    effective date at the top of this policy will indicate the latest revision.
  3. Contact Us For questions, concerns, or to exercise your rights, contact us at:
    Data Protection Officer
    3D’S Entertainment (Pvt) Ltd.
    No:3A, 3rd Lane, Ratmalana, Sri Lanka
    21plusondemand@gmail.com
    +94 77 310 1560
    By using the 21+ OnDemand App, you confirm that you have read, understood, and agree to this
    Privacy Policy